Privacy policy

Last Updated: August 2025

Mega Food Equipment ("we", "our", or "us") is committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, place an order, or contact us:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely via third-party payment processors)
  • Order and transaction history
  • IP address and browser information
  • Cookies and usage data for site analytics and performance

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders
  • To provide shipping and delivery updates
  • To communicate with you about your account or inquiries
  • To improve our website and customer experience
  • To send promotional communications (only with your consent)
  • To comply with legal and regulatory obligations

3. Disclosure of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties that help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers (e.g., Canada Post, FedEx)
  • Email marketing platforms (if you opt-in)
  • IT and website support providers

All third parties are required to protect your data and use it only for authorized purposes.

4. Consent and Opt-Out

By submitting your personal information, you consent to its collection and use as described in this policy.

You may withdraw your consent at any time by contacting us at support@megafoodequipment.ca. Withdrawing consent may limit our ability to provide certain services.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law. Once no longer needed, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, improve functionality, and analyze site performance. These may include:

  • Essential cookies – Required for shopping cart, checkout, and secure login
  • Performance cookies – Help us understand website usage through analytics
  • Preference cookies – Store settings like currency and localization

We may display a cookie notification banner on your first visit to comply with best practices and offer transparency. You can adjust your preferences at any time through your browser settings. Disabling cookies may affect site functionality.

7. Data Security

We use appropriate technical and organizational safeguards to protect your personal data, including:

  • SSL encryption on all web transactions
  • Secure servers and firewalls
  • Restricted access to personal data

While we take reasonable precautions, no system is 100% secure.

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Withdraw consent for certain uses
  • File a complaint with the Office of the Privacy Commissioner of Canada

Some U.S. state laws, including those in California, Colorado, and Virginia, may provide residents with rights regarding the collection, use, and sharing of their personal information. These rights may include the ability to opt out of data sales or targeted advertising.

If you are a resident of a U.S. state with such laws, you may exercise your opt-out rights through our Data Sales Opt-Out page, which is automatically enabled where required.

To exercise these rights, please contact us at support@megafoodequipment.ca.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., manufacturers or service providers). We are not responsible for the privacy practices or content of those sites.

10. Contact Us

If you have questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

Mega Food Equipment
support@megafoodequipment.ca
1-855-380-6342
170 Millennium Blvd
Moncton, NB E1E 2G8